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FAQs



Q.1. Is ondaydelivery.com a Courier/Logistic Company ?

ondaydelivery.com is an online market platform for the Courier and Logistic companies to offer their services at a relatively competitive price.

Q.2. How does the booking of document and parcel work ?

You have to log into the website “ondaydelivery.com” and go through the following steps.

  • Enter the pickup and delivery pin codes.
  • Select the type of booking (document or parcel)
  • Select the weight ranging from 0.5 kg to 100 kg for parcel and 0.1kg to 1kg for document
  • Enter the dimensions of the parcel(Length, width, height).

    Applicable for parcel only.
  • Select the purpose of courier (personal or commercial).
  • Enter the value of the consignment.

    (Note: the value of the consignment will not affect the shipping rates)
  • Click on Get a quote now
  • On the next page you will find the types of document or parcel services available at different rates and delivery time.
  • Read all the instructions carefully.
  • Select the type of service you want to go for.
  • Agree to terms & conditions, privacy policy, refund & cancellation policy.
  • In the third page fill the senders and receivers name, email address, contact number, address and click on Book and Pay.
  • After that you will be redirected to the payment page provided by our payment gateway partner (CC Avenue).
  • Once a payment is made, you will get a Payment confirmation, Booking reference number and Transaction reference number by email and SMS.
  • Shipping label will be emailed to you in PDF format within Two hours of booking

    (Note: If the booking is made between 10 p.m. and 10 a.m , the time will not be counted as the timing are non-working hours)
  • A snapshot of shipping label will look like this.
  • You need to print 2 copies of shipping label and paste one copy on the Parcel or Document package and hand over the second copy to the pickup boy along with the package.

Q.3. What if I get the email copy of shipping label but I do not print and paste the shipping label on my consignment?

In this case, the pickup boy will decline the pickup of your consignment.

Q.4. Why the shipping rates on ondaydelivery.com is so less?

All the logistic/courier companies available on the website (ondaydelivery.com) are promoting automation by processing the booking request online and competing with other logistic companies. This web platform gives the logistic companies huge booking volume in terms of daily booking. This makes our shipping rates very competitive.

Q.5. Is the payment transaction safe and secure on ondaydelivery.com?

Yes, ondaydelivery.com is fully safe and secure. We have tied-up with cc Avenue as our payment gateway for online payment to ensure that all your financial data are fully safe and secure in encrypted form.

Q.6. Once I get the PDF copy of the shipping label, in what time my consignment will be picked up?

If you place your order by 1 p.m. on any working day, your consignment will be picked up between 2 p.m. to 7 p.m. on the same working day, only if you have packed your consignment and pasted shipping label well in time (for some locations ,pickup will be attempted within 3 days excluding public holidays and Sundays which may fall in between). The pickup attempt may get delayed in case of any bad and inclement weather, festival, law and order situation, natural calamity, act of God , state of unrest in the pickup area.

Q.7. Does your company provide cancellation option?

Yes, we do provide cancellation option to the customers who have booked consignment through ondaydelivery.com.

  • We will deduct 10% of the booking amount for cancellation, if the pickup has not been attempted.
  • In case the pickup has been attempted we will deduct 20% of the booking amount and refund the rest of the booking amount.

Q.8. What types of parcel or document are prohibited to booked through our online parcel/document booking platform?

  • Liquid, semi-liquid and gases
  • Currency
  • Indian Postal Articles and all items that infringe the Indian Postal Act ,1898.
  • Precious and semi-precious stones, gems, Jewelry and equivalent items
  • Perishables
  • Radioactive or magnetic material
  • Negotiable Instruments (Bearer Form)
  • Pornographic material
  • Sodexo pass
  • Flammable Items
  • Toxic and infectious Items
  • Corrosives
  • Powders and chemicals
  • Drugs
  • Machinery parts containing oil, grease, fuel or batteries
  • All restricted items as per guidelines of IATA.
  • Pets and Animals
  • Any article / product which violates the Indian law.

Categories of dangerous goods are:-

Class 1: Explosives - Class 2: Gases - Class 3: Flammable Liquids - Class 4: Flammable Solids - Class 5: Oxidizers and Organic Peroxides - Class 6: Toxic & Infectious Substances - Class 7: Radioactive Material - Class 8: Corrosives - Class 9: Empty Cylinders - Class 10: Miscellaneous e.g. Magnets, a danger to airplane equipments Class 11: Lithium Batteries

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Federal Transport Private Limited.
Old No:11,New No:23,
2nd Floor,DNR Tower,
Linghi Chetty Street,
Chennai,Tamil Nadu-600 001.
P : 044-25224401,25224402
E : info@federaltransport.in
W : www.federaltransport.in

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